Refund Policy for SpyFans Subscription
Effective Date: November 28, 2023
Thank you for choosing SpyFans for your influencer analysis needs. Our mission is to provide you with valuable insights and exceptional service. This refund policy is crafted to ensure transparency and fairness in our dealings with our valued subscribers.
1.Subscription Renewal and Billing
1.1 Monthly Subscription:
SpyFans operates on a monthly subscription model. Your subscription will automatically renew every month on the anniversary of your initial subscription date.
1.2 Billing Cycle:
Your credit card or payment method on file will be automatically charged on the renewal date each month unless you upgrade to a paid plan.
2. Refund Eligibility
2.2 Exclusions:
Refunds are not available for subsequent months or for any add-ons, upgrades, or additional features purchased during the subscription period. The 7-day refund policy applies only to the initial subscription period.
3. Free Trial Period and Free Plan
3.1 7-Day Free Trial:
We offer a 2-day free trial for SpyFans. No credit card is required during the trial period.
3.2 Free Plan:
SpyFans also offers a free plan with limited features. This allows you to test the system with a limited number of videos.
4. How to Request a Refund
4.1 Contact Customer Support:
To initiate a refund, please contact our customer support team at [support@spyfans.co]. Provide your account details, order number, and a detailed explanation of the reason for the refund request.
4.2 Verification:
Our team will review your request and may require additional information to process the refund. This may include details related to any issues you may have encountered.
5. Refund Process
5.1 Approval:
Once your refund request is approved, we will process the refund within 5 business days.
5.2 Refund Method:
Refunds will be issued to the original payment method used for the purchase.
6. Subscription Cancellations
6.1 Cancellation:
You can cancel your subscription at any time by accessing your account settings. Please note that canceling your subscription will stop future billing, but no refunds will be provided for the remaining unused days of the current subscription period.
7. Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Information:
If you have any questions about our refund policy, need assistance during the 2-day free trial, or want more information about our free plan, please contact us at support@spyfans.co.